ePLDT Inc.

Company Overview

“We are pacesetters enabling customers’ success through our dynamic digital infrastructure.”

ePLDT is the country’s premiere digital innovator. Since its inception at the turn of the millennium, ePLDT has led the industry in the development of enabling technologies for enterprises across the country and the region. The company sets the pace for IT innovation in the Philippines through a digital mindset and a forward­thinking culture, composed of agile, committed and enthusiastic professionals, empowered by seasoned leaders in the telecommunications and IT industry.

As the digital enterprise enabler of the Philippine Long Distance Telephone Company (PLDT), ePLDT delivers best­-in-­class digital business solutions utilizing purpose-­built cloud and data center facilities, connected through PLDT’s resilient, nationwidest network infrastructure. ePLDT leverages this robust foundation on Internet connectivity to deliver a digital approach to achieving business goals.

ePLDT provides the country’s first Big Data Analytics services and infrastructure as an initiative to help organizations harness the power of big data, and use this as a means to achieve business goals faster. This, and the company’s numerous other innovative endeavors, are testament to the company’s brand promise of “Enabling Success.”

In 2000, ePLDT opened the Philippines’ first and largest commercial data center facility, Vitro Data Center. Today, the ePLDT Group boasts of the largest data center footprint in the country, with a total of six state­-of-­the-­art establishments serving mission-­critical operations of industry­-leading organizations. A data center pioneer in the country, ePLDT has achieved numerous milestones and received vast accolades, signifying the company’s expertise and continuous exploration of emerging technologies and best business practices.

Certifications include ISO Quality Management Systems (ISO 9001:2008), Information Security Management Systems (ISO 27001:2005), IT Service Management Systems (ISO 20000:12011), Business Continuity Management Systems (ISO 22301:12012), and Environmental Management Systems (ISO 14001:2004). Moreover, Vitro is the only PCI-­DSS certified data center facility in the country.

Furthermore, ePLDT is parent to four distinct business units that complement the company’s objectives. The ePLDT Group includes: AGS (ABM Global Solutions),­ a business management solutions enabler focused on Enterprise Resource Planning and Spend Management; Curo Teknika, an IT & business process management outsourcing company; ePDS, a client communications managed service provider engaged in document management and digital printing; and IPC (IP Converge Data Services, Inc.), a leading data center operator and pioneer cloud services provider. With these assets, and ePLDT’s own suite of Managed Digital Solutions that range from big data analytics and contact center solutions to disaster recovery and managed security, the Group covers an extensive array of business solutions and professional services geared towards a single objective: customer enablement and satisfaction.

A proud member of the PLDT Group headed by Chairman Manuel V. Pangilinan, ePLDT is led by Group President & CEO Ernesto R. Alberto and Group COO Nerissa S. Ramos.

Our Mission, Vision & Passion

Our Vision

To be globally present in every digital platform relevant in day-to-day customer experience.

Our Mission

We are pacesetters enabling customers’ success through our dynamic digital infrastructure.

Our Passion

We are guided by shared values that we will live by as a company and as individuals.

Innovation – We promote an innovative culture and attitude. We strive for excellence and relentlessly exercise innovation and creativity with real business results.

Agility – We are resourceful, adaptable, and we respond to change with precision and speed but maintain our sense of balance. We have the foresight to partner with our customers and take advantage of this change to create new business opportunities.

Commitment – We strongly adhere to principles of integrity, are responsive, straight forward, and committed in all dealings with ourselves and with our customers. We build a long term customer relationship and continuously add value because we recognize that the only true constant in business is the customer.

Enthusiasm – We maintain a challenging work environment that provides venue for healthy competition, professional growth and fun. We develop a dynamic workforce that enjoy working as a team and celebrates success and accomplishments together.

Our Core Business Principles

We believe that an organization with good corporate governance fosters holistic success among its executives, officers, and staff that extends to our wide pool of clients, suppliers, business partners, up to our dwellings in the industry.

Fairness – We uphold the value of justice and fair play amongst everyone we deal with, both internally and externally, striving to look for a win-win situation.

Accountability – We take full responsibility for all our business decisions, actions/inactions, and conduct, and shall perform our duties and functions with utmost integrity, honesty, loyalty and efficiency.

Integrity – We act righteously, morally and legally. We uphold the simple truth that “honesty is the best policy” and endeavor to act under the highest standards of ethics.

Transparency – We uphold the value of truthfulness and uprightness in everything we do coupled with the quality of being open in scrutiny as we provide and disclose accurate materials information in a timely manner.

The next big thing. Make it yours.

The Experience Age is packed with mind-bending opportunities for you to enjoy. Let us help you start your digital transformation journey now.

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