ePLDT Inc.

Network Support Engineer

  • Janyline Beltran
  • September 3, 2017

JOB RESPONSIBILITIES

  • Monitors and maintains efficiency in network operations through implementation of network analyzers, network management software and network monitoring systems.
  • Operates, configures and maintains modems, internet appliances, multiplexers and modems.
  • Handles the configuration, operation and maintenance of networking systems hardware (incl. routers, switches, modems & other network equipment) and software (access servers).
  • Implements and maintains management of cable facility and network monitoring systems.
  • Analyzes network problems/trouble and provides first line of support in troubleshooting problems regarding network operations & connectivity performance/utilization.
  • Handles the implementation of back-up for network configurations. Regularly monitors network performance and submits monitoring log to Head of Network Support group.
  • Ensures that implemented projects and provided services are attaining the Network Support Group Functional Objectives and Quality Objectives under ISO standards.
  • Handles and conceptualizes IT account projects regarding network support such as preparation of project design (incl. costing, specification, etc) and   project implementation.
  • Coordinates activities regarding IT projects such as project planning, in order to provide and maintain high quality products and services.
  • Prepares documentation for implemented projects.
  • Coordinates with other support groups and implements completion of service/modification orders.
  • Regularly coordinates with superior and colleagues regarding daily network support operations.
  • Provides regular updates and feedback on day-to-day status
  • Escalates issues/barriers encountered on projects to be implemented and network support concerns to the Head of Network Support Group for early resolution.
  • Prepares advisory reports, regular shift logs and other project status reports. Submits report to Head of Network Support Group
  • Handles the preparation of monthly reports for the Head of Network Support Group.
  • Entertains and answers questions and concerns coming from Network Support Group, clients and Vitro Operations.
  • Speaks of ideas clearly and articulately in all presentation and situation may it be for internal or external clients; ensures that the point or idea is well expressed and understood.
  • Corresponds with and generates reports for the group with all regard for style and language.

JOB REQUIREMENTS

  • Graduate of Computer Engineering, Computer Science or any IT related course
  • Must have at least one (1) year work experience in handling network support operations
  • Must have basic knowledge in Cisco Routers and Switches
  • Must have basic knowledge in network configuration
  • Must be a CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
  • Open to work on call and on shifting schedules

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