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Transforming into a Cloud-enabled enterprise means versatility, security, and dedicated Cloud Engineers 24x7.

Cloud Contact Center

Enhance your contact center facility through a full suite of customer communication channels. Our Cloud Contact Center is strengthened through the partnership with Cosmocom, Avaya, Verint, and Aspect. It gives you the option to go for a hosted PABX-less call center platform or an on-premise IP-based telephony.

ePLDT’s Cloud Contact Center service comes with IT professional services that are handled by intensively trained and certified representatives.

Achieve Your Digital Enablement Success!

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Launch Support


    Distinctly Reliable. Extremely Scalable Multi Channel ACD with Universal Queueing IVR and Outbound Dialing Real-Time Recording and Monitoring Browser-based Agent Interface On-Demand and Per License Read More

  • AWS

    AWS provides a broad set of infrastructure services, such as computing power, storage options, networking and databases, delivered as a utility: on-demand, available in seconds, Read More

  • IaaS
  • IBM Softlayer

Cloud IaaS

PLDT Cloud Infrastructure as a Service (IaaS) has a flexible computer power that can be accessed through the internet. It is the venue for provisioning virtual data centers and virtual machines that are engineered to be cost-effective and OPEX-based.

  • Economies of Scale

    Multitenant infrastructure setup lowers the Total Cost of Ownership (TCO) in an OPEX-based business model.

  • Enterprise-Grade Infrastructure

    VITRO Data center has an N+1 redundancy with built-in high availability for maximum uptime.

  • Pay For What You Need

    Monthly subscription basis model allows you to only pay for the resources you use, eliminating idle capacity.

  • Computing Power, On-Demand

    Quickly provision more resources according to the seasonal demands of your IT requirements.

Cloud SaaS

PLDT Cloud Software as a Service (SaaS) is known as an “on-demand software” that provides access to hosted applications through the web. Our SaaS offers hosted applications for HR, Payroll, CRM, SCM, and Franchise Management. It lightens your IT support costs through the outsourcing of hardware and software maintenance.

Our Cloud-based Applications

  • Accounting System

    A simplified and reliable accounting software for the enterprise.

  • Bus Reservation

    Provides convenience to passengers for them to access advanced bus ticket booking and seat selection.

  • Customer Relationship Management

    For a single touch point in monitoring the interaction among the company, customers, and prospects.

  • Franchise Management

    Enables efficiency in operations and management of information between the head office and the franchisees.

  • HR/Payroll System

    For the managing of records and monitoring of employee information and payroll processing.

  • Supply Chain Management

    An application built for efficient process performance of procurement, warehouse management, and order fulfillment.

  • Asset Tracking

    GPS-based asset monitoring system that can be viewed via web for a real-time per minute location report.

  • POS

    A Point-of-Sale system for the tracking of sales, inventories, purchase and work orders in all their branches.

Features and Benefits

  • Redundancy

    All VITRO Data Centers are interconnected via PLDT’s fiber network so you can actually have your primary site at VITRO Pasig and have your back-up site in either Subic or Cebu, and vice versa.

  • Carrier-Neutral

    The presence of multiple telcos at VITRO Data Center makes it a promising DR site because it allows you not only the freedom to connect to your preferred carrier, but it also significantly decreases the lead time to do so.

  • Regulatory Compliance

    Be able to comply to industry and government standards without having to go through the rigorous process of rectifying your own facility and internal practices.

Microsoft Office 365

Microsoft Office 365 (O365) combines the familiar Office desktop suite with the latest, cloud-based versions of the next-generation communications and collaboration services.

These services work together seamlessly to provide the best productivity experience on PCs, phones, and browsers. 

Microsoft Office 365 has a set of SKUs (Stock Keeping Unit – a unique identifier often assigned to intangible but billable products), which may be a product combo package or stand-alone product licenses. It is founded on both the cloud and desktop version of the following elements:

Microsoft Office Suite
  • icon-ms-word MS Word
  • icon-ms-excel MS Excel
  • icon-ms-powerpoint MS PowerPoint
  • icon-ms-outlook MS Outlook
  • icon-ms-one-note MS OneNote
Microsoft Office Suite
  • icon-ms-access MS Access
  • icon-ms-publisher MS Publisher
  • icon-ms-skype Skype for Business (formerly MS Lync)
  • icon-ms-infopath MS InfoPath
Microsoft Collaboration Tools
  • icon-ms-exchange MS Exchange
  • icon-ms-sharepoint MS SharePoint
  • icon-yammer Yammer