ePLDT Inc.

Systems Application Architect

  • Service Delivery & Operations

JOB RESPONSIBILITIES

  • Participates in Overall Planning and Design and Installation of Contact Center Application
  • Acts as the Subject Matter Expert of Contact Center Applications
  • Provides support and assistance in planning, analysis, coordination, and implementation of testing changes, system/software upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Performs Support and Administration – system modification and settings such as Infrastructure Wide Configuration and modification, System Wide Configuration and Modification
  • Leads in Installation, Configuration and Modification of the Application Platform which involves the following: Operating Systems, Hardware, Application Software, Network and Security components, Virtualization, Databases
  • Troubleshoots and resolves reported incidents and problem
  • Tests, debugs, implements and documents new application features
  • Handles service request fulfilment

JOB REQUIREMENTS

  • Bachelor’s Degree in ECE, CoE, ComSci, IT and ICT related course
  • More than five (5) years experience in Systems and Applications Administration which involves the following:
    • Application troubleshooting
    • Client request handling
    • Service Provisioning
    • Monitoring IT Systems Operations and Server Performance
    • Installing and Configuring Windows Server Applications and Services;
    • Performing Hardware and Software operations and Maintenance – Software and Hardware updates, migration, hotfixes deployment.
    • Collecting and Analyzing System and Server logs,
    • Application Back up and Restore – Back up and Retrieval
  • Should have experience in using Incident/Ticket Management and I.T. Monitoring tool
  • Should have either of the following certifications : Microsoft Technology Associate Certification or Microsoft Certified Solutions Certification
  • Experience in installing, operations and maintenance of  Contact Center Applications such as AVAYA, GENESYS, ASTERISK is an advantage
  • Ability to effectively interface with other technical and non-technical groups/staff at all organizational levels
  • Open to work on call and on shifting schedule

 

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