ePLDT Inc.

Cyber security experts to fall short by 1.5M in 2020—study

  • Mary Adrian Bautista
  • January 5, 2017

Government agencies are increasingly falling victim to cyber attacks. Just last July, following the United Nations International Arbitration court’s ruling regarding the West Philippine Sea territorial dispute, at least 68 Philippine government websites were attacked, per official reports.

Following this, public organizations in the Philippines are stepping up their efforts to tighten cyber security against hackers. One of these initiatives include hiring the right personnel, which is also becoming a worldwide dilemma.

A study by Frost & Sullivan, which was conducted on behalf of the International Information System Security Certification Consortium (ISC)², revealed that there will be a shortfall of 1.5 million cyber security professionals by 2020. With threats continuously evolving in size, form and sophistication, there is a need for organizations especially in the public sector to hire the right talent to improve their cyber security posture.

“Because the rapidly increasing demand for information security professionals far outpaces the market supply, there will come a time when even the most up-to-date infrastructure will not be enough to meet the level of security needed in the public sector,” said Nico Alcoseba, VP & Head of PLDT’s Disruptive Business Group. “To be effective in implementing a holistic security approach, we need to ensure that the right platforms, the right processes and the right talents are in place.”

Alcoseba continued, “Cyber security is one of the most pressing issues faced by the government today, not only in the Philippines but also worldwide. This raises the need for the public sector to either hire security professionals or engage with partners who can do that job for them. This is where ePLDT comes in.”

ePLDT, Inc., the digital enterprise enabler of PLDT that sets the pace for innovation in the country’s telecommunications and IT industry, identified that organizations are faced with global security expertise shortage on top of other existing internal challenges such as budget priorities and compliance concerns.

“Finding, hiring and retaining top security administrators can be difficult and yet is strategically-critical, especially now that the public sector is accelerating its own digital transformation. At ePLDT, we offer the right solutions and the right people, backed with globally-benchmarked security practices, that enable us to manage security policies and systems & help organizations comply to regulatory policies and standards,” said Nerissa Ramos, Group Chief Operating Officer of ePLDT, Inc.

Aside from ePLDT’s certified security professionals, the IT enabler also offers Managed Security solutions that help organizations avoid large initial investment through a more flexible operational expenditure model and protect endpoints whether in dedicated or hybrid environments.

ePLDT employs a risk-based methodology (Identify, Protect, Detect, Respond, Recover) adopted from the cybersecurity framework recommended by the National Institute of Standards and Technology (NIST), a globally-recognized standards body that is an agency under the U.S. Department of Commerce. This framework provides a high-level strategic view of an organization’s management of cybersecurity risk.

“ePLDT’s security engineers received international certifications on various security hardware and best practices,” Ramos said. “Offloading IT and security maintenance upgrades to our pool of experts will go a long way in ensuring that the government is secured as it goes through its digital journey.”

To help businesses examine the status of their data security infrastructure, ePLDT is currently offering free Vulnerability Assessment (VA) which identifies security gaps and infections within the organization thereby helping these organizations address loopholes and strengthen their defenses.

To register for the Network Vulnerability Assessment, visit the website at www.epldt.com/solutions/managed-security.

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ePLDT Website Privacy Policy

Statement of Policy
ePLDT, Inc. respect and value your rights to data privacy, and ensure that personal data collected are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality. This policy describes the information we collect, how it is used, and your choices regarding this information. By proceeding, you are accepting the practices described in this Privacy Policy.

Information We Collect
The personal information collected by ePLDT, Inc. will be used for the purpose of processing your inquiries, complaints and feedback and for communicating with you about your request. The information requested is needed by ePLDT for the provisioning of the service.

The personal information collected are:

  • Name
  • Designation
  • Email Address
  • Company Name
  • Industry
  • Contact Number
  • Interested Services
  • Desired Position

How We Collect Your Information
There are different ways we collect your information.

Information that you personally give us.
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:

  • Apply for our services
  • Get in touch with us to ask about something, file a complaint or request for service
  • Take part in our research and surveys, and/or
  • When you apply for a job with us

Information we collect during our relationship with you
We also collect information as you use our products & services, like when you:

  • Contract a service with us
  • Use our apps, websites and self-service channels; and
  • Join our events or loyalty programs

Information we collect from other sources
We also collect information from commercially or publicly available sources like published directories and public documents. We may also obtain your personal information from third parties (credit agencies) and from other sources which you have given consent for the disclosure of such information relating to you and where otherwise lawfully permitted.
ePLDT may combine the information collected from these sources with other information in its possession, for purposes described in this policy.

How We Use Your Information
To improve our products and services, it is important that we collect, use, process and analyze your personal information when it is reasonable and necessary. Your personal information will not be disclosed to any other person or organization outside ePLDT, except with your express consent or where required or allowed by law.

Your application may be used for statistical and similar reporting purposes but the personal information will be de-identified and the data presented in aggregation such that you are never identified as an individual. Aggregating simply means presenting information in segments or categories like age groups; anonymizing means removing personally identifiable information from the data.

In particular, we are using your information to:

  1. Manage your account, provide customer care activities, and provide services timely and efficiently;
  2. Send commercial and promotional advertisements, loyalty and rewards offers, surveys, customer care and aftersales communications, and other broadcast push messages;
  3. Perform such other processing or disclosure that may be required under law or regulations.

Cookies and Third Party Technologies
ePLDT uses cookies and other identification technologies on our websites, emails, and online applications for purposes described in this policy. Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. ePLDT uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

ePLDT uses Google Analytics to analyze web traffic data, collect standard internet log information, and details of visitor behavior patterns. Data generated is not shared with any other party. Web traffic data collected and analyzed includes:

  • User Visits
  • Behavior Flow
  • Geographic Locations
  • Sessions by Device
  • Sessions by Browser & OS

Information Sharing and Disclosure
It may be necessary to correspond about your application with other offices of the ePLDT Inc. in the process of determining your eligibility for the service. Your personal information will be provided to those other offices on a need-to-know basis. Information given to this office in confidence will be kept securely and will not be provided to any other person or office without proper authorization.

Information Retention and Deletion
ePLDT Inc. retains your information while your online visit remains active, unless you request termination of the service contract or deletion of your information. In some cases, ePLDT Inc. may retain certain information about you as required by law.

Subject to the exceptions described below, ePLDT deletes or anonymizes your information upon request.

  1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
  2. If we are required to by applicable law; and/or in aggregated and/or anonymized form.

Your information will be stored in a database for 12 months. After which, the personal information shall be deleted or anonymized for de-identification.

Protection Measures
The integrity, confidentiality and security of your information are particularly important to us. That’s why we strictly enforce our privacy policy within ePLDT and we have implemented technological, organizational and physical security measures that are designed to protect your information from unauthorized access, use, alteration and disclosure. We also put in effect safeguards such as:

  1. We keep and protect your information using a secured server behind a firewall, encryption and security controls;
  2. We restrict access to your information only to qualified and authorized personnel who hold your information with strict confidentiality;
  3. We undergo regular audit and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected; and
  4. We coordinate with you to update your information securely to keep our records accurate

Access and Correction
You may apply at any time to see what personal information about you is held by ePLDT Inc. and to check its accuracy. If any of the information is inaccurate, out-of-date, or incorrect, you may apply to have the information corrected.

Complaints and Inquiries
If you consider the ePLDT Inc. has not managed or used your personal information in accordance with this statement, you may send an email to the ePLDT Inc. Data Protection Officer at dataprivacyofficer@epldt.com and briefly discuss the concern, together with your contact details for reference.

Please contact us with any queries you may have about the management of your personal information, by sending an email to the ePLDT Inc. Data Protection Officer at dataprivacyofficer@epldt.com.

Updates To This Policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through varying means if you have submitted your contact information to us. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.