ePLDT Inc.

Elevating the standard of printing in the digital age

  • Mary Adrian Bautista
  • March 8, 2017

(L-R) Lum Kum Weng, General Manager of DataPost; Cho Tat Lim, COO of the BPO Group of JK Tech Holdings; Tettet Tangco, EVP and General Manager of ePDS, Inc.; Eric Alberto, CEO of ePLDT, Inc. and Chief Revenue Officer of PLDT Group; Nerisse Ramos, ePLDT Group Chief Operating Officer and President of ePDS, Inc.; and Jovy Hernandez, First Vice President and Head of PLDT Enterprise attend the recent inauguration of ePDS, Inc.’s new office and launch of the new company logo in Brgy. Magallanes, Makati City.

Many organizations in the country are reassessing their day-to-day operations to join the wave in digital transformation (DX). As the International Data Company (IDC) sees it, there will be more Filipino companies elevating their DX journey at an unprecedented level by 2020 as offering digitally transformed solutions and experiences becomes an important measure of market success.

While companies are shifting to digital by going paperless, some customers would want to complement this approach with the physical form. In fact, a survey<http://www.twosidesna.org/US/Most-US-Consumers-Want-the-Option-to-Receive-Paper-Bills-and-Statements> conducted by Toluna revealed that majority of U.S. consumers want to have an option to receive their bills and statements on paper. Six in 10 consumers say that they would not choose a provider that does not offer paper bills and statements.

“Many organizations from different industries are in a constant pressure to promote paperless transactions, mainly because e-billing offers tremendous convenience,” said Nerisse Ramos, ePDS President and ePLDT Group Chief Operating Officer. “However, while electronic documents have become the lifeblood of modern enterprises, many customers would still opt to receive paper bills and statements in its actual form and , in some cases, will delay payments if paper statements are not received. ”

While print remains to be relevant transition to digital is already on an upswing. Data printing and document management services are both vital in ensuring customer trust and business continuity. This is why ePDS, Inc., a local leader in Document Management Services (DMS) and Customer Communications Management Solutions, recently expanded its capabilities by opening its new office in Brgy. Magallanes, Makati City to help customers in the Philippines resolve their need to outsource the management of a portion of if not the whole business process related to customer communications.

With the new headquarters in place, ePDS is now equipped with more capacity and capability that improve workflow and seamless customer services—which are critical for companies that have specific requirements in reaching their customers. These services include Document management, data formatting and printing, automated intelligent mail processing, letter-shopping, data archiving, check imaging, electronic bills presentment and e-mail delivery services.

According to Minetta Tangco, EVP and General Manager of ePDS, the new facility will enable the company to meet the growing demands of its customer base, particularly their need for a more optimized data printing and DMS requirements.

“Because of the bigger space, we are now able to accommodate more machines, which meant more capacity for us to cover the increasing volumes of our clients and at the same time meet our client commitments as scheduled,” Tangco said. “This will allow us to have a smoother flow of our production process and opportunity to provide innovative services that will complement our current data printing service portfolio from fulfillment to data management.”

On top of ePDS’ complete roster of customer communication services, the company can also help customers preserve important files such as books of accounts and other accounting records in compliance with the BIR Revenue Regulation No. 5-2014. This provision requires taxpayers to preserve their accounting records for 10 years ‘reckoned following the deadline in filing a return, or if filed after the deadline, from the date of the filing of the return, for the taxable year when the last entry was made in the books of accounts.’

What’s more, ePDS customers can also enjoy data encoding using their own system and resources, which is critical during natural or man-made disasters.

Tangco concluded, “It is with much confidence that we truly claim that ePDS will indeed become every company’s top choice when it comes to customer communication.”

ePDS is an ePLDT company that supports clients by offering variable data printing and mail processing and document management solutions through a wide range of media output. This includes physical, digital archives, e-mail, short message service (SMS) and online web pages.

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ePLDT Website Privacy Policy

Statement of Policy
ePLDT, Inc. respect and value your rights to data privacy, and ensure that personal data collected are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality. This policy describes the information we collect, how it is used, and your choices regarding this information. By proceeding, you are accepting the practices described in this Privacy Policy.

Information We Collect
The personal information collected by ePLDT, Inc. will be used for the purpose of processing your inquiries, complaints and feedback and for communicating with you about your request. The information requested is needed by ePLDT for the provisioning of the service.

The personal information collected are:

  • Name
  • Designation
  • Email Address
  • Company Name
  • Industry
  • Contact Number
  • Interested Services
  • Desired Position

How We Collect Your Information
There are different ways we collect your information.

Information that you personally give us.
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:

  • Apply for our services
  • Get in touch with us to ask about something, file a complaint or request for service
  • Take part in our research and surveys, and/or
  • When you apply for a job with us

Information we collect during our relationship with you
We also collect information as you use our products & services, like when you:

  • Contract a service with us
  • Use our apps, websites and self-service channels; and
  • Join our events or loyalty programs

Information we collect from other sources
We also collect information from commercially or publicly available sources like published directories and public documents. We may also obtain your personal information from third parties (credit agencies) and from other sources which you have given consent for the disclosure of such information relating to you and where otherwise lawfully permitted.
ePLDT may combine the information collected from these sources with other information in its possession, for purposes described in this policy.

How We Use Your Information
To improve our products and services, it is important that we collect, use, process and analyze your personal information when it is reasonable and necessary. Your personal information will not be disclosed to any other person or organization outside ePLDT, except with your express consent or where required or allowed by law.

Your application may be used for statistical and similar reporting purposes but the personal information will be de-identified and the data presented in aggregation such that you are never identified as an individual. Aggregating simply means presenting information in segments or categories like age groups; anonymizing means removing personally identifiable information from the data.

In particular, we are using your information to:

  1. Manage your account, provide customer care activities, and provide services timely and efficiently;
  2. Send commercial and promotional advertisements, loyalty and rewards offers, surveys, customer care and aftersales communications, and other broadcast push messages;
  3. Perform such other processing or disclosure that may be required under law or regulations.

Cookies and Third Party Technologies
ePLDT uses cookies and other identification technologies on our websites, emails, and online applications for purposes described in this policy. Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. ePLDT uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

ePLDT uses Google Analytics to analyze web traffic data, collect standard internet log information, and details of visitor behavior patterns. Data generated is not shared with any other party. Web traffic data collected and analyzed includes:

  • User Visits
  • Behavior Flow
  • Geographic Locations
  • Sessions by Device
  • Sessions by Browser & OS

Information Sharing and Disclosure
It may be necessary to correspond about your application with other offices of the ePLDT Inc. in the process of determining your eligibility for the service. Your personal information will be provided to those other offices on a need-to-know basis. Information given to this office in confidence will be kept securely and will not be provided to any other person or office without proper authorization.

Information Retention and Deletion
ePLDT Inc. retains your information while your online visit remains active, unless you request termination of the service contract or deletion of your information. In some cases, ePLDT Inc. may retain certain information about you as required by law.

Subject to the exceptions described below, ePLDT deletes or anonymizes your information upon request.

  1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
  2. If we are required to by applicable law; and/or in aggregated and/or anonymized form.

Your information will be stored in a database for 12 months. After which, the personal information shall be deleted or anonymized for de-identification.

Protection Measures
The integrity, confidentiality and security of your information are particularly important to us. That’s why we strictly enforce our privacy policy within ePLDT and we have implemented technological, organizational and physical security measures that are designed to protect your information from unauthorized access, use, alteration and disclosure. We also put in effect safeguards such as:

  1. We keep and protect your information using a secured server behind a firewall, encryption and security controls;
  2. We restrict access to your information only to qualified and authorized personnel who hold your information with strict confidentiality;
  3. We undergo regular audit and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected; and
  4. We coordinate with you to update your information securely to keep our records accurate

Access and Correction
You may apply at any time to see what personal information about you is held by ePLDT Inc. and to check its accuracy. If any of the information is inaccurate, out-of-date, or incorrect, you may apply to have the information corrected.

Complaints and Inquiries
If you consider the ePLDT Inc. has not managed or used your personal information in accordance with this statement, you may send an email to the ePLDT Inc. Data Protection Officer at dataprivacyofficer@epldt.com and briefly discuss the concern, together with your contact details for reference.

Please contact us with any queries you may have about the management of your personal information, by sending an email to the ePLDT Inc. Data Protection Officer at dataprivacyofficer@epldt.com.

Updates To This Policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through varying means if you have submitted your contact information to us. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.