Cloud Support Engineer

Job Description: 
 
Helps troubleshoot and resolve cloud-related technical issues for customers or internal teams. They provide support for cloud-based applications, monitor system performance, and assist in maintaining cloud infrastructure. 
 
Key Responsibilities: 

• Respond to and resolve cloud-related technical issues. 
• Monitor cloud system performance and troubleshoot basic errors. 
• Assist in managing cloud services (AWS, Azure, GCP). 
• Support cloud security, networking, and storage configurations. 
• Help document cloud solutions and support processes. 
• Work with senior engineers to optimize cloud performance. 
• Learn and follow best practices in cloud support and infrastructure management. 
 
Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or relevant certifications). 
• Basic knowledge of cloud platforms (AWS, Azure, or GCP). 
• Familiarity with networking, security, and system administration. 
• Strong problem-solving and troubleshooting skills. 
• Good communication skills for handling support requests. 
• Understanding of scripting languages (Python, Bash, PowerShell) is a plus. 
• Relevant certifications (AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals, Google Associate Cloud Engineer) are a plus but not required.