ePLDT Inc.

Online threats are evolving-so should your cyber defense

ePLDT puts together its robust cyber security infrastructure, expertise and strategies to ensure your business' resiliency in the event of a cyber breach-or when you thought there's none.

While enterprises try to reinforce their networks and IT infrastructure, many are under constant attack from increasingly sophisticated criminals leading to data breaches, denial of service and risk to reputation and revenue.

With the need to balance security requirements with IT budgets and the scarcity of cyber security talent and expertise, organizations need a trusted partner with the skills, technology, and processes to identify and implement the right defenses to lead enterprises towards business resiliency.

Cyber Security Services

Security Risk Assessment
Establish appropriate security policies

We assess your IT assets based on its inherent risks to help you create appropriate security policies and techniques

  • Vulnerability Assessment and Penetration Testing
  • Information Security Management System audit

Reverse Engineering
Track the source of vulnerability

We analyze your program or software to find the source of an attack, recover your files, determine exfiltrated data, and develop effective detection techniques

  • Ransomware investigation
  • Malware analysis

Digital Forensics
Improve your defense for future attacks

We identify and analyze the codes and methods used in a security compromise to improve your cyber security posture

  • Computer forensics
  • Mobile forensics

Incident Response
Coordinate response to cyber incidents

We assist enterprises that are potentially affected by cyber threats, analyze potential impact across critical infrastructure, and investigate those responsible

  • Reactive - triggered by a security event or attack
  • Proactive - consultative service to prepare for future attacks
  • IR Management - augment areas within the organization that handle incident responses
Managed Security

A single solution to multi-level protection
Gain visibility of security events and granular user control with our Multi-Threat Secure

Detect and prevent zero-day attacks
Integrate advanced protection against zero-day or targeted attacks on top of a multi-threat defense with our Advanced Threat Secure

Focus on your growth while we manage your IT
We take care of the maintenance, management, policy configuration and reporting of your on-premise or hosted dedicated security hardware

Ensure your website's seamless operation
Mitigate DDoS attacks in the cloud before they reach your network with our DDoS Mitigation service

Optimize threat security for endpoints
Protect your business from known and unknown threats through antivirus, advanced threat security and disk encryption through our Endpoint Secure service

Protect data transfer
Enable an encrypted session every time a user visits an SSL secured website with our SSL Certificates

We use world-class tools to secure your IT

We are backed by industry-leading certifications

The next big thing. Make it yours.

The Experience Age is packed with mind-bending opportunities for you to enjoy. Let us help you start your digital transformation journey now.

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Client Support

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ePLDT Website Privacy Policy

Statement of Policy
ePLDT, Inc. respect and value your rights to data privacy, and ensure that personal data collected are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality. This policy describes the information we collect, how it is used, and your choices regarding this information. By proceeding, you are accepting the practices described in this Privacy Policy.

Information We Collect
The personal information collected by ePLDT, Inc. will be used for the purpose of processing your inquiries, complaints and feedback and for communicating with you about your request. The information requested is needed by ePLDT for the provisioning of the service.

The personal information collected are:

  • Name
  • Designation
  • Email Address
  • Company Name
  • Industry
  • Contact Number
  • Interested Services
  • Desired Position

How We Collect Your Information
There are different ways we collect your information.

Information that you personally give us.
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:

  • Apply for our services
  • Get in touch with us to ask about something, file a complaint or request for service
  • Take part in our research and surveys, and/or
  • When you apply for a job with us

Information we collect during our relationship with you
We also collect information as you use our products & services, like when you:

  • Contract a service with us
  • Use our apps, websites and self-service channels; and
  • Join our events or loyalty programs

Information we collect from other sources
We also collect information from commercially or publicly available sources like published directories and public documents. We may also obtain your personal information from third parties (credit agencies) and from other sources which you have given consent for the disclosure of such information relating to you and where otherwise lawfully permitted.
ePLDT may combine the information collected from these sources with other information in its possession, for purposes described in this policy.

How We Use Your Information
To improve our products and services, it is important that we collect, use, process and analyze your personal information when it is reasonable and necessary. Your personal information will not be disclosed to any other person or organization outside ePLDT, except with your express consent or where required or allowed by law.

Your application may be used for statistical and similar reporting purposes but the personal information will be de-identified and the data presented in aggregation such that you are never identified as an individual. Aggregating simply means presenting information in segments or categories like age groups; anonymizing means removing personally identifiable information from the data.

In particular, we are using your information to:

  1. Manage your account, provide customer care activities, and provide services timely and efficiently;
  2. Send commercial and promotional advertisements, loyalty and rewards offers, surveys, customer care and aftersales communications, and other broadcast push messages;
  3. Perform such other processing or disclosure that may be required under law or regulations.

Cookies and Third Party Technologies
ePLDT uses cookies and other identification technologies on our websites, emails, and online applications for purposes described in this policy. Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. ePLDT uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

ePLDT uses Google Analytics to analyze web traffic data, collect standard internet log information, and details of visitor behavior patterns. Data generated is not shared with any other party. Web traffic data collected and analyzed includes:

  • User Visits
  • Behavior Flow
  • Geographic Locations
  • Sessions by Device
  • Sessions by Browser & OS

Information Sharing and Disclosure
It may be necessary to correspond about your application with other offices of the ePLDT Inc. in the process of determining your eligibility for the service. Your personal information will be provided to those other offices on a need-to-know basis. Information given to this office in confidence will be kept securely and will not be provided to any other person or office without proper authorization.

Information Retention and Deletion
ePLDT Inc. retains your information while your online visit remains active, unless you request termination of the service contract or deletion of your information. In some cases, ePLDT Inc. may retain certain information about you as required by law.

Subject to the exceptions described below, ePLDT deletes or anonymizes your information upon request.

  1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
  2. If we are required to by applicable law; and/or in aggregated and/or anonymized form.

Your information will be stored in a database for 12 months. After which, the personal information shall be deleted or anonymized for de-identification.

Protection Measures
The integrity, confidentiality and security of your information are particularly important to us. That’s why we strictly enforce our privacy policy within ePLDT and we have implemented technological, organizational and physical security measures that are designed to protect your information from unauthorized access, use, alteration and disclosure. We also put in effect safeguards such as:

  1. We keep and protect your information using a secured server behind a firewall, encryption and security controls;
  2. We restrict access to your information only to qualified and authorized personnel who hold your information with strict confidentiality;
  3. We undergo regular audit and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected; and
  4. We coordinate with you to update your information securely to keep our records accurate

Access and Correction
You may apply at any time to see what personal information about you is held by ePLDT Inc. and to check its accuracy. If any of the information is inaccurate, out-of-date, or incorrect, you may apply to have the information corrected.

Complaints and Inquiries
If you consider the ePLDT Inc. has not managed or used your personal information in accordance with this statement, you may send an email to the ePLDT Inc. Data Protection Officer at dataprivacyofficer@epldt.com and briefly discuss the concern, together with your contact details for reference.

Please contact us with any queries you may have about the management of your personal information, by sending an email to the ePLDT Inc. Data Protection Officer at dataprivacyofficer@epldt.com.

Updates To This Policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through varying means if you have submitted your contact information to us. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.