Employ professional and trained IT experts to support your business requirements
ePLDT’s ITO, powered by CuroTek, gives your business access to qualified IT support professionals to address the IT requirements of your enterprise.
Focus on the core of your operations and business and leave the complexities of IT management to ePLDT’s IT Outsourcing Solution. With ePLDT’s ITO, efficiently manage the increasing workload demands and choose from a remote or on-site deployment.
Service Desk Operations
Utilize a responsive multi-channel technical helpdesk that covers incident management and first level resolution
Service Inclusion:
- 24×7 Dedicated Remote Support
- Client Premise Deployment
- Microsoft Platform Specialization
- Ticket Resolutions of up to 80 items daily
- Service quality performance and functionality assessment of hardware and software
- User access management
- Broadcast management
- Data analytics
Field Service Operations
Reinforce your enterprise’s capability and address work requirements with the help of dispatched on-site ePLDT field engineers
Service Inclusion:
- Dedicated On-Site Support
- Client Premise Deployment
- Microsoft Platform Specialization
- Ticket Resolutions of up to 25 items daily
- Service quality performance and functionality assessment of hardware and software
- IT asset inventory
- End point support, configuration, & deployment
- Data analytics
Why choose ePLDT’s IT Outsourcing Solutions?
Highly Skilled IT Professionals
Get reinforcements from ePLDT’s trained IT personnel deployed nationwide
Maximize Efficiency
Allow your internal IT team to focus on the fundamental operations of your business while ePLDT’s IT experts handle your critical requirements.
Reduced Cost
Save on operating costs of talent acquisition, mobilization, implementation, and performance management to better manage your resources.
Flexible Work Arrangement
Scale up your workforce as required and dictated by the changing needs of your operations with adjustable service packages.
